Privacy Policy

Personal Information: Name, email address, phone number, shipping and billing addresses when you make purchases or request consultations.

Payment Information: Credit card details and billing information processed securely through our payment processors.

Account Information: Username, password, and preferences when you create an account with us.

Communication Data: Records of your communications with our customer service team and consultation requests.

Usage Data: Information about how you use our website, including pages visited, time spent, and interactions.

Device Information: IP address, browser type, operating system, and device identifiers when you visit our website.

Order Processing: To process your orders, arrange consultations, and provide customer service.

Communication: To respond to your inquiries, send order updates, and provide customer support.

Service Improvement: To improve our website functionality, product offerings, and customer experience.

Marketing: To send promotional emails and offers (with your consent and option to unsubscribe).

Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Security: To protect against fraud, unauthorized access, and other security threats.

Service Providers: We share information with trusted third parties who help us operate our business, including payment processors (Stripe), analytics services (Google Analytics), shipping carriers, and installation contractors.

Buy Now, Pay Later Providers: If you choose a BNPL payment option, your information will be shared with the selected provider (e.g., Klarna, Afterpay, or Affirm) to process your installment plan. These providers have their own privacy policies.

Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety.

Business Transfers: Information may be transferred in connection with mergers, acquisitions, or other business transactions.

Consent: We may share information with your explicit consent for specific purposes.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Encryption: All sensitive data is encrypted during transmission using SSL/TLS technology.

Secure Storage: Personal information is stored on secure servers with restricted access.

Payment Security: We use PCI-compliant payment processors and do not store credit card information.

Access Controls: Strict access controls limit who can view your personal information.

Regular Updates: We regularly update our security measures to protect against emerging threats.

While we implement strong security measures, no system is 100% secure, and we cannot guarantee absolute security.

Access: You can request access to the personal information we have about you.

Correction: You can request correction of inaccurate or incomplete information.

Deletion: You can request deletion of your personal information, subject to legal requirements.

Portability: You can request a copy of your information in a portable format.

Marketing Opt-out: You can unsubscribe from marketing emails at any time.

Account Management: You can update your account information and preferences online.

Essential Cookies: Required for website functionality, including shopping cart and login features.

Performance Cookies: Help us understand how visitors use our website to improve user experience.

Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

Third-party Cookies: Some features may use third-party cookies from services like Google Analytics.

Behavioral Tracking: We may monitor on-site behavior such as mouse movement patterns and page visibility changes to display relevant offers (e.g., exit-intent promotions). This data is not stored or shared with third parties.

Email Tracking: Our marketing emails may contain tracking pixels to measure open rates and engagement. You can disable image loading in your email client to prevent this.

Cookie Control: You can manage cookie preferences through your browser settings.

Do Not Track: We respect browser "Do Not Track" signals where technically feasible.

Account Data: We retain your account information for as long as your account is active or as needed to provide services.

Order Data: Purchase history and related records are retained for 7 years for tax and legal compliance purposes.

Communication Records: Customer service interactions are retained for up to 3 years.

Marketing Data: Email subscription data is retained until you unsubscribe. We process unsubscribe requests within 10 business days.

Usage Data: Website analytics data is retained in aggregate form and anonymized after 26 months.

You may request deletion of your personal data at any time by contacting us. Certain data may be retained as required by law.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA).

Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you.

Right to Delete: You can request deletion of personal information we have collected, subject to certain exceptions.

Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell personal information as defined by the CCPA.

Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, contact us at [email protected] or call us. We will respond within 45 days of receiving a verifiable request.