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Returns & Guarantees
We stand behind every product. If something isn't right, we'll make it right.
Perfect Fit Guarantee
Free remakes
Satisfaction Guarantee
30-day coverage
How It Works
1
Contact Us
Call or email within 30 days of delivery with your order number.
2
We Review
We'll assess the issue and determine the best solution — remake, replacement, or credit.
3
Resolution
We ship your replacement at no cost. Return shipping on defective items is on us.
Perfect Fit Guarantee
Made a measuring mistake? We'll remake them free.
What's Covered
- Free remake for measuring errors
- Free return shipping on old blinds
- Size and mount type changes
- Valid within 30 days of delivery
Conditions
- Same product type only (no style changes)
- 1 remake per item
- Price difference may apply for larger sizes
Satisfaction Guarantee
Not satisfied? Contact us within 30 days.
- Defects in material or workmanship — free replacement
- Product doesn't function properly — free replacement
- Wrong size due to production error — free replacement
- Color or style not as expected — remake available
Custom-made products cannot be returned for a refund, but we'll work with you to find a solution you're happy with.